Recently I applied for passport for my one year old daughter. I could not get online appointment (http://passportindia.gov.in) at the passport seva kendras (PSK) for the next two weeks so I decided to goto the center directly as I needed the passport urgently. There are two PSKs in Bangalore – one at outer ring road, opposite to Intel and another at lalbagh road.
I called the passport helpline 1800-258-1800 and inquired about the procedure for tatkal application. They asked me to goto the PSK at 9am with the relevant documents.
I thought I would go early and reached PSK at 8am. When I reached there the security guard told me that they had already issued the tokens for that day. He said they generally issued 200 tokens per day but because of some software problems they were issuing only 30 tokens then. He said that tokens would be issued at 7:30AM for the first 30 people in the queue and people come and stand in line as early as 5AM.
On the next day I went to the PSK in the morning 5:30AM! And guess what? When I reached PSK I was surprised to see at least 50 people there standing in line!!! I waited in the line till 7:30AM and then they started issuing the tokens. Only the first 30 people got the tokens and rest were asked to come on the next day. I asked a couple of people (who were standing in the front) what time they reached. Some of them said they were standing in line since 4AM and few of them since 12AM !!!
So I decided to go again next day as early as possible. Next morning I reached there at 4 AM only to see around 30 people already standing in line! Few of them had come at 10 PM last night and they were sleeping there! However I waited till they started issuing the tokens. The person in front of me got the 30th token & they stopped issuing tickets. By this time I was really frustrated with this new PSK. How can they issue just 30 tokens a day?
My wife also joined me at 7:30 AM. Then she went and met one of the persons (PSK employee) and explained him that this was the 3rd time we were going there for our baby’s passport and it was urgent. He considered the request and asked us to go inside after an hour. Finally we went inside and submitted the form.
That was not the end. Tatkal applications are supposed to take maximum of 3 days (web site says 1 day). But we received the passport after 11 days!!!











